Thank you for choosing to purchase filter water bottle products from our website. We are committed to providing you with high-quality services and products, but if you are not satisfied with the product you purchased, you can make an application within the return period.
Return validity period
You have the right to apply for a return within 14 natural days of purchase. Return requests beyond this period will not be accepted.
Return conditions
- Within the return validity period.
- The product must not show obvious signs of damage or wear.
- All included accessories, tags and packaging must be returned in their original condition.
- Returned products should be consistent with the order information at the time of purchase.
Return process
1. Within the return validity period, contact Tony Jackson by sending an email to [email protected] and provide the order number and reason for the return. We will process it for you within 1-2 business days. Please wait patiently for our reply.
2. After successfully applying for return, please use the original packaging to properly package the returned product and send it back together with the completed return label (the return label is in the original packaging).
Recipient: Tony Jackson
Mailing address: 3109 Thomas Blvd, Port Arthur, Texas, 77642
3. After shipment, email the order number and courier information to [email protected].
4. When we sign for receipt, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include the $7 shipping fee on the customer’s first payment. To check the status of your refund, please check your PayPal account.
Return shipping
If you choose to return the product due to quality or transportation issues, we will bear the return shipping costs.
If the customer decides to return the product due to personal reasons, the customer will be responsible for the return shipping costs.
Exchange conditions
- Filtered water bottle purchased at enconvenient.com.
- The return validity period has not expired.
- Exchange of the same product.
Exchange process
1. Within the return validity period, contact Tony Jackson by sending an email to [email protected] and provide the order number and reason for the exchange. We will process it for you within 1-2 business days. Please wait patiently for our reply.
2. After successfully applying for an exchange, please properly package the returned product in the original packaging and send it back together with the return label (the return label is included in the original packaging).
Recipient: Tony Jackson
Mailing address: 3109 Thomas Blvd, Port Arthur, Texas, 77642
3. After shipment, email the order number and courier information to [email protected].
4. After we sign for receipt, a new filtered water bottle will be sent within 1-2 business days. Delivery time is 3-7 business days.
Exchange freight
If you choose to exchange the product due to quality or transportation problems, we will bear the return shipping fee for the original product and the shipping fee for the new product.
If the product is exchanged due to the customer’s personal reasons, the customer will be responsible for the return freight of the original product and the delivery freight of the new product.
Relisting fee
You don’t have to pay to republish your product.
Refund
The refund will be returned to your payment account within 1-2 business days. To check the status of your refund, please check your PayPal account.
Please note that return refunds do not include the $7 shipping fee on the customer’s first payment.
Our goal is to provide you with a satisfactory shopping experience. If you have any questions about our products or services, you can contact our customer service Tony Jackson at [email protected] or +(1)(607) 446-3141.
