Thank you for choosing to purchase filter water bottle products from our website. Below are our shipping policies to ensure your shopping experience is smooth and enjoyable.
Express shipping
We use UPS Express to ship orders. Shipping fee per order is $7. However, if your order is over $100, you will receive free shipping.
We do not charge additional shipping tax.
Order processing time
All orders are processed within 1-2 business days from the date of purchase. During this time, we will carefully inspect the filter kettle and prepare it for shipment.
If your order has not been processed for more than 2 business days, please contact Tony Jackson by email at [email protected]. We will check the latest status of your order and give you feedback within 24 hours.
Our service hours are Monday-Friday/9:00 AM-5:00 PM (CST).
Orders placed after 5:00 pm Monday to Thursday will be processed after 9:00 am the next day.
Orders placed after 5:00pm on Friday will be processed after 9:00am on Monday. Orders are not processed on weekends.
Transportation time
Our express delivery is from 3109 Thomas Blvd, Port Arthur, Texas, 77642. Shipping time is 2-5 business days. Depending on the distance of the area, the shipping time will vary.
Delivery time
My delivery time is 3-7 business days. If your filtered water bottle is not received within 7 business days, you can contact Tony Jackson by sending an email to [email protected] and we will arrange a refund or replacement for you. Ship.
Cancel order
Cancellation within 30 minutes: If you decide to cancel your order within 30 minutes of placing it, you can cancel the order on the website. You can find the order details for which you have completed payment in your account, select the order that needs to be canceled and click the “Cancel Order” button.
Cancellation after 30 minutes: If more than 30 minutes have passed, order cancellations need to be processed by contacting Tony Jackson by emailing [email protected]. Please provide your order number so we can assist you in canceling your order more quickly.
The refund will be fully refunded to your payment account within 1-2 business days after the order is canceled. The exact refund time depends on your payment method.
If the order has already been packed and shipped: the order cannot be canceled. You can refuse to sign or apply for a return after receiving the package. The resulting return shipping charges and other additional costs will be borne by the customer.
Sale tax
Sale tax is borne by the customer.
Express packaging
Please be assured that we will carefully inspect the filter kettle before shipping. We pack it in thick cartons and secure it with foam. In addition to the kettle, the package also includes a filter element, instruction manual and return label.
Tip: When returning items, you need to return the original packaging and return label, so please do not throw away the original packaging within the return validity period.
We attach great importance to your shopping experience and are committed to providing you with excellent service. If you have any questions about your order or our shipping policies, you can contact our customer service, Tony Jackson, at [email protected] or +(1)(607) 446-3141.
