Please read the following payment policy carefully to ensure you have a clear understanding of our payment process and related matters.
Payment method
We offer PayPal and support Visa, MasterCard, Discover and American Express.
Payment process
1. Add product: After selecting your favorite filtered water bottle, add it to the shopping cart.
2. Checkout: Confirm the items in your shopping cart and click the “Checkout” button.
3. Fill in the information: Enter the shipping address, contact information and other necessary information.
4. Select payment method: Select the payment method you want to use on the payment page, which can be PayPal or credit card.
5. Complete the payment: Follow the system prompts to complete the payment process. After successful payment, you will receive an order confirmation email.
What should I do if my PayPal payment fails?
If you’re having trouble making a payment with PayPal, here are some suggestions and steps to help you resolve an unsuccessful payment:
1. Check your PayPal account balance: Make sure your PayPal account has enough balance to complete the payment.
2. Check account status: Make sure your PayPal account is not frozen or restricted. From time to time, PayPal may temporarily restrict payment capabilities for certain accounts due to security reasons. Log in to your PayPal account to check for notifications or alerts.
3. Contact PayPal customer service: If the problem persists, you can contact PayPal customer service.
How to cancel an order?
Cancellation within 30 minutes: If you decide to cancel your order within 30 minutes of placing it, you can cancel the order on the website. You can find the order details for which you have completed payment in your account, select the order that needs to be canceled and click the “Cancel Order” button.
Cancellation after 30 minutes: If more than 30 minutes have passed, order cancellations need to be processed by contacting Tony Jackson by emailing [email protected]. Please provide your order number so we can assist you in canceling your order more quickly.
The refund will be fully refunded to your payment account within 1-2 business days after the order is canceled. The exact refund time depends on your payment method.
If the order has already been packed and shipped: the order cannot be canceled. You can refuse to sign or apply for a return after receiving the package. The resulting return shipping charges and other additional costs will be borne by the customer.
How long is the return validity period?
In order to protect your rights and interests, we have set the return validity period to 14 natural days. The return validity period starts from the day you receive the item.
How long does it take to receive a refund?
The refund will be credited to your payment account within 1-2 business days. To check the status of your refund, please check your PayPal account.
Refunds for canceled orders: A full refund, including the $7 shipping fee on the customer’s first payment.
Refund for returns: A partial refund, excluding the $7 shipping fee on the customer’s first payment.
